HOW DO I BUY A PRODUCT ON LINE?
Really easy : go to the Shop page , where you'll find all the categories. Choose a subcategory, for example Gothic, you can then browse further, exploring each division. When you like to buy an item, simply click on it. You will see next to it an "add to basket" icon. This will put the item of your choice in your shopping basket. Either continue shopping or proceed to checkout, where you will be directed to an on line secured payment page. At any point, you can always check your shopping basket by clicking the coffin in the upper left corner. The skeleton hand directs you to the checkout.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit and debit cards as payment, and if you want your order quickly, then this is the best way to buy. If you do not have a credit or debit card, simply register with Paypal, set up an account, and the money can easily be transferred. Signing up for a PayPal account is free and there's no charge to send money.
WHY CAN'T I SEE ANOTHER CURRENCY THAN BRITISH POUNDS?
We apologize as the web design only gives us the option of displaying one currency at the time. If you are not from the U.K., please use this link, which can easily be used to change British Pounds into most foreign currencies :
IS MY PAYMENT SECURE?
Yes it is : Paypal uses the SSL Certificate. An SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a Web browser points to a secured domain, a Secure Sockets Layer handshake authenticates the server (Web site) and the client (Web browser). An encryption method is established with a unique session key. They can begin a secure session that guarantees message privacy and message integrity.
DO YOUR PRICES INCLUDE VAT?
VAT is “Value Added Tax”; this tax runs at 17.5% of the value of goods. The good news is, that as opposed to other web shops, we do NOT charge you VAT. The only obvious extra cost you pay, is the packaging and shipping costs (calculated for what we get charged from the wholesaler and what we have to pay to dispatch it to you).
HOW MUCH IS SHIPPING / PACKAGING?
Minimum order is £10.
UK (including Northern Ireland)
Postage + packaging is calculated per Kg, at £3.65. Unfortunately we have to charge you for this, mainly because posting and packaging costs money too. Mailed within the UK will either be sent Royal Mail First Class Recorded (Signed For), which means someone has to be in to sign.That way your delivery is ensured and traceable. Or you pick the cheaper and second option, Second Class.
Large heavy orders may be dispatched via courier, the price of the shipment depends on the weight, we will contact you.
We'll contact you as soon as your order has been dispatched.
Overseas and Mainland
- Europe :
*£6.75/item and £10.00/Kg (Airsure : ensured and traceable)
- USA & Canada (Royal Mail) :
*£10.72/Kg
- All other countries :
*£11.07/Kg
Large heavy orders may be dispatched via courier, price depends on the weight. We'll contact you as soon as your order has been dispatched.
Note that we base our prices on the fact we need to cover both the shipment and the packaging and your order is always ensured if you choose Airsure.
HOW LONG TILL I HAVE MY DELIVERY?
For shipment we use the Royal Mail.
Please be patient with your order, since we work with a number of suppliers who deliver to you from their stock directly to you - since we have limited stock capabilities - so sometimes it can take up from 5 to 28 days.
If the item you order is available in our stock, you will usually have it within 5 days.
This simply depends the postal service, on our stock and the weight of what you ordered.
If you leave us a valid email address, you always will be kept updated on the process of your order.
ARE THE PRODUCTS DISPLAYED ON THE WEBSITE IN STOCK?
Everything on our website should be in stock. If not, you will be notified immediately. For the present, real time stock levels can NOT be seen on the site, simply because we are a new business and need to mark the items out of stock in time. In the nearby future, our customers will be able to see the stock level. It is our policy to satisfy your needs, suggestions are always welcome.
WHAT IF AN ITEM IS OUT OF STOCK?
No worries. Best thing to do if you have put your mind on it, is mail us and state which product it is. The item you desire will be re-ordered and send to you as soon as possible.
HOW WILL MY ORDER BE PACKED?
Most of our Gifts Lines are individually boxed, however some are packed in inner carton.
WHAT ABOUT BREAKAGES OR DAMAGED ITEMS?
We sell gift ware, so it is inevitable that the odd piece of merchandise can get broken in transit. If this happens please email us.
WHAT IF I DON'T FIND WHAT I WANT?
Please do send an email if that is the case. We are a new website and will be continuously updating our products and will keep expanding our resources.
